AI-powered call quality control
DH Call Quality analyzes call recordings and conversation text against a user-defined checklist.
What Call Quality solves
It helps teams review call quality consistently, find evidence in the conversation, and see an overall result across selected criteria.
How the pipeline works
An audio recording or conversation text goes through transcription, participant identification, and personal-data redaction before checklist evaluation.
Scoring and evidence
Each criterion includes a score, explanation, and conversation evidence. The overall result is calculated as a weighted score across the criteria.
Call questions and reports
After analysis, users can ask questions about the specific call and generate a PDF report for a manager or management use.
DH Call Quality
Open the production application and analyze a call.